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Support & Help Desk

Product questions, technical issues, or service inquiries. Real humans, real replies.

Common Questions

To install Framer components:

  1. For templates and paid components: click the "Remix" link in your Polar purchase email or dashboard to duplicate the project to your Framer account.
  2. For free components: click "Copy Component" on the listing page, then paste (Cmd+V) directly onto your Framer canvas.
  3. For code components: copy the code or remix the demo project, then copy the component instance to your project.

If you're having trouble accessing your purchase:

  • Check your email for the Polar receipt
  • Look for the download access link in the email
  • Visit polar.sh/downloads to find your previous purchases
  • Check your spam folder for emails from Polar
  • Contact support with your order number if you still have issues

Troubleshooting steps:

  • Ensure you're using the latest version of Framer
  • If it's a code component, check for property controls in the sidebar
  • Try copying and pasting the component again
  • Refresh Framer (Cmd+R) to clear canvas cache
  • Contact support with your project details

Digital products are covered by a 14-day conditional refund policy. Refunds are generally available for duplicate purchases, non-delivery, or verified core defects that support cannot resolve.

To request a refund, email info@thisisalso.com with your order details and evidence of the issue. Full details are available in our Refund Policy.

We provide support for installation, access, and reproducible defects in the purchased product. Our support service levels are:

  • Initial response within 2 business days
  • Defect triage outcome within 5 business days after required evidence is received
  • Status updates every 5 business days for unresolved verified defects

Support generally includes:

  • Purchase/access help and remix/install guidance
  • Verification of defects against listing behavior
  • Bug-fix follow-up for actively supported products

Out of scope:

  • Custom implementation or strategy work beyond the purchased deliverable
  • Issues caused by your own code changes or unsupported legacy environments
  • Third-party outages, plugins, or APIs outside our control