Technical Support
Get help with your purchases, technical issues, or general questions. We're here to ensure you have the best experience with our products.
Email Support
For technical issues, bug reports, or detailed inquiries about our products and services
support@thisisalso.comResponse within 48 hours
Common Issues & Solutions
How do I install Framer components?
To install Framer components:
- Download the component file from your purchase
- Open your Framer project
- Go to Assets → Components
- Click "+" and select "Import Component"
- Select the downloaded file
I can't access my download files
If you're having trouble accessing your downloads:
- Check your email for the download link
- Ensure the link hasn't expired (valid for 30 days)
- Check your spam folder
- Contact support with your order number for a new link
Component not working in my project
Troubleshooting steps:
- Ensure you're using the latest version of Framer
- Check if the component has any dependencies listed
- Try removing and re-importing the component
- Clear your browser cache and refresh
- Contact support with your project details
Refund and return policy
We offer a 14-day money-back guarantee on all digital products if:
- The product doesn't work as described
- You haven't downloaded the source files
- You can demonstrate technical issues we can't resolve
To request a refund, email support@thisisalso.com with your order details.